Refund Policy

Returns and refunds

For online consumer purchases covered by Romanian or EU withdrawal rules, you may withdraw without giving a reason within 14 days after you, or a person you designate other than the carrier, receive the goods. If items from one order arrive separately, the period starts when the last item is received.

How to tell us

Send a clear withdrawal statement to ambasadorevents8@gmail.com. Include your name, order number and the items concerned so we can identify the order. You may use the sample below, but it is not compulsory. Sending your withdrawal notice before the deadline is sufficient; exercising this right does not require our approval.

Sample notice: “I am withdrawing from the purchase of the following goods: [items], order [order number], received on [date]. Name: [name]. Contact email: [email]. Date: [date].”

Return arrangements and costs

Ambasad’Or Fashion pays the return shipping cost. Contact us promptly for the return instructions and the correct return destination for your item. A return address and shipping method will be confirmed individually; do not send goods to an unconfirmed address or assume that a supplier’s address on the parcel is the return destination.

Goods must be sent back without undue delay and within 14 days after your withdrawal notice, unless we have offered to collect them. Requesting return instructions does not make your withdrawal subject to approval.

Refunds

For a valid statutory withdrawal, we refund the payments due, including the cost of the least expensive standard outbound delivery option offered for the order. Extra costs for a more expensive delivery option chosen by you are not included.

We reimburse without undue delay and no later than 14 days after being informed of your withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without reimbursement fees.

Examining an item

You may handle an item as needed to establish its nature, characteristics and functioning. You may be responsible for a reduction in value caused by handling beyond that. Please return accessories and packaging where possible. Missing packaging or tags alone does not automatically remove your statutory withdrawal right.

Exceptions and faulty goods

Legal exceptions may apply, including genuinely personalised goods and sealed goods that are unsuitable for return for health-protection or hygiene reasons after being unsealed. Clothing, underwear and swimwear are not automatically excluded as whole categories.